FAQ

Q. What is the cloth in the bag with my shrimp? 

A. A small piece of white muslin cloth gives your shrimp something to hold on to during the trip. Once they are settled in, you can throw it out.

Q. My box arrived with a little white bag in it, what is it?

A. That is a heat pack. I add them in the cooler months to keep your livestock warm in transit. They are single use, so you can throw it out.

Q. Can I choose the sex of the fish, or colour etc..?

A. Sorry, I am not able to take those requests. Fish are sold unsexed and picked at random. If you are hoping for a mix of males and females, ordering a group gives you the best chance.

Q. My fish do not look like the photos. What should I do?

A. Give them a few days. Fish and shrimp often lose some colour after travelling, and it usually comes back quickly once they settle. The photos on the website show adults in good conditions, and I ship juveniles, which can be male or female. If you still think something is not right, take a photo and email me at elyza@handpickedaquatics.com.

Q. Can I visit or pick up my order?

A. Sorry, no. My fish room is at home and is not open to the public, and local pickup is not available. Keeping it this way helps keep my prices down.